Refund Policy
Subscription Refunds
We offer full refunds on Basic or Pro subscription payments if requested within 7 days of the billing date, and as a first refund request on your account, provided you have used fewer than 5 credits from that billing cycle. Approved refund requests result in immediate cancellation of your subscription.
Credit Pack Refunds
One-time Credit Pack purchases are refundable within 7 days of purchase only if none of the purchased credits have been used yet. Once any credit from a pack has been spent, the purchase is final.
How to Request a Refund
Email support@studioink.app with the email address on your account, your Whop order/receipt ID, and the reason for your request. We aim to respond within 2 business days; approved refunds are processed by Whop back to your original payment method within 5–10 business days.
What's Not Eligible
Refunds are generally not granted for:
- Accounts that have violated our Terms of Service
- Requests made more than 7 days after the billing date
- A second or subsequent refund request on the same account
- Subscription cycles where 5 or more credits have already been used
- Credit Packs where any credit has already been used
- Suspected fraud or chargeback abuse
We review exceptional circumstances on a case-by-case basis — if something doesn't fit neatly into the above, reach out and we'll take a look.